Quality 101 Point Inspection Checks
- Equipment is carefully inspected for damages upon arriving at our warehouse. Each cover and component, including the chassis, is examined for dings, dents, scratches, and bends.
- Special attention is paid to delicate plastics that can be easily damaged from the weight of the chassis shifting during transport.
- Part numbers are verified and recorded.
- Model number is verified by machine configuration.
- Serial numbers(s) are recorded.
- Serial number(s) are verified as valid and maintainable with manufacturer.
- Part numbers are verified, and anything needed to bring the equipment up to present-day EC specifications is noted.
- External ports are inspected to assure proper retaining screws and latches are in place.
- Unused disk bays are noted to have appropriate fillers to maintain proper airflow.
- Completeness of equipment is noted, stating what is missing in order to acquire missing components prior to resale.
- Internal inspection is performed
- Any unusual smells are noted (such as component burn smell).
- Internal components inspected for oxidization and discolorations.
- Internal cleaning is performed.
- Reseating of components is performed to prevent invalid errors from occurring during the power-on self test.
- Proper placement of adapters is verified.
- Proper placement of memory is verified.
- Memory slots are inspected and verified to have all working insertion and extraction tolls in place.
- Memory slots are inspected and debris is removed or blown out.
- Adapter slots are inspected and debris is removed or blown out.
- Disk slots are emptied and blown out to remove debris.
- Empty adapter card and memory slots are inspected to contain filler panels to ensure proper air flow.
- CPUs are inspected to ensure they have proper type and amount of thermal protection paste.
- CPU fans are inspected for obstructions and cleanliness.
- CPU heatsink is inspected for proper type, alignment, and securing hardware.
- The mechanical aspects and covers and cover latches are tried and inspected for proper alignment and function.
- Cover sensors are inspected and tested for function.
- Cover grounding strips are inspected for cosmetic blemishes and function.
- Audible alarms and speakers are inspected and tested for function.
- Disk latches and clips are inspected for proper function.
- Disk bay grounding strips are inspected for proper function.
- DVD eject buttons, doors, and trays are inspected and tested for proper function.
- Proper disk removal and insertion are checked.
- The mechanical aspects of key locks are tried and inspected for proper function.
- Power button is inspected to assure proper function.
- Power-on self test is performed. Indicators and information are observed for proper sequencing and desired result.
- Power-on indicators are observed for proper sequencing and desired result.
- Self-test indicators are observed for proper sequencing and desired result.
- POST output is observed to confirm proper configuration.
- POST output is observed to discover errors.
- Disk drives and devices are observed for desired result.
- Testing is elevated (after successful completion of power-on self test) to the next level by implementing a full and complete diagnostic test.
- Power on/off switch/button is inspected during power-on self test.
- Power supplies are inspected during power-on self test.
- Power supply fans are inspected for function and obstructions.
- Fan assemblies are inspected during power-on self test.
- Indicator lights are inspected during power-on self test.
- Noise levels on fans are inspected during power-on self test.
- Noise levels on disks are inspected during power-on self test.
- Interface cards are inspected during power-on self test.
- Disks and disk indicator lights are inspected during power-on self test.
- CPUs are inspected during power-on self test.
- Memory is inspected during power-on self test.
- Motherboards are inspected during power-on self test.
- Non-working components are replaced or repaired.
- Firmware versions on motherboards are updated to compatible and current firmware and upgrade levels.
- Firmware versions on memory cards are updated to compatible and current firmware and upgrade levels.
- Firmware versions on disks are updated to compatible and current firmware and upgrade levels.
- Firmware versions on CPUs are updated to compatible and current firmware and upgrade levels.
- Firmware versions on interface cards are updated to compatible and current firmware and upgrade levels.
- Internal batteries are tested for proper voltage levels.
- Equipment is inventoried and stored, conforming to static shielding for electronic equipment.
- Equipment is stored, utilizing an identification and location bar-coded inventory system.
- Custom configurations are completed according to the proper specifications.
- Special attention is placed on compatibility of installed components, firmware levels, and software.
- Proper cabling for internally installed components is verified.
- Proper cables for externally attached devices are verified.
- Cables are inspected for attaching hardware.
- Proper termination requirements are checked on SCSI bus.
- A full diagnostic is performed on the final configuration.
- Proper power cord requirements are verified.
- Equipment racks are inspected for proper floor stabilizers (feet).
- Equipment racks are inspected for proper grounding equipment.
- Equipment rack casters are inspected for proper completeness and function.
- A second technician verifies all aspects of configuration and quality.
- Order is compared to final configuration.
- Bar codes are scanned for order and inventory accuracy.
- Equipment is re-checked for cosmetic issues.
- Any cosmetic issues are corrected.
- External surfaces are cleaned of glue, ink, dirt, etc.
- Packaging personnel verify the equipment against the order form.
- Packaging personnel verify the presence of rack mount kits and hardware.
- Desk side and desk top equipment is verified to have proper stand.
- Power cord presence and requirement is again verified.
- All items are packaged in static shielded environments.
- Custom reinforcement packaging products are placed around delicate areas of equipment to prevent damage.
- Accessories are separated within the packaging to prevent damage to/from the main unit.
- Special packaging is used to prevent movement and damage of the equipment within the box during transport.
- A minimum three-inch space for packaging material is required around the unit as it is places in the box.
- Reinforced fiber tape is used the secure the box closed.
- Heavily weighted equipment is boxed and strapped to a pallet.
- Corner boards are used to help protect equipment against shipping damage.
- Tip indicators are used to help identify mishandling during shipment.
- Shock indicators are used to help identify mishandles during shipment.
- Shrink wrap is used to help prevent water damage during shipment.
- Packing slip is placed in envelope and attached to package.
- Shipping address is verified.
- Air bill/Freight bill is attached to package(s).
- Tracking number is automatically sent to customer at e-mail address provided.
- Package is tracked electronically by tracking number, and delivery is verified and confirmed.
- Customer is called to verify receipt and complete satisfaction of ordered equipment.