We understand how difficult it can be to build a team that can respond to the needs of your business. Finding the right people, with the necessary technical skills is difficult when technology is not your core business. Equipping the team with the right metrics to drive alignment with the business objectives is equally challenging.
At 1Cyber, we bring the people, the process, the technology and the day-to-day operational expertise to hit the ground running. Our teams consist of a strong technical and business leader, an expert level network and systems administrator, and a team of remote Helpdesk Support and Onsite Tech Engineers.
Within our organization, we use the same ticketing system, so work flows seamlessly between different departments. We know what is happening within your systems and network at any point in time. We manage by the numbers. For many clients, we offer service level agreements so you know exactly how long it will take to resolve a problem.
Communication is key. Tracking outstanding issues is our key to ensuring service excellence.