We understand how difficult it can be to build a team that can respond to the needs of your business. Finding the right people, with the necessary technical skills is difficult when technology is not your core business. Equipping the team with the right metrics to drive alignment with the business objectives is equally challenging.
At 1Cyber, we bring the people, the process, the technology and the day-to-day operational expertise to hit the ground running. Our teams consist of a strong technical and business leader, an expert level network and systems administrator, and a team of remote Helpdesk Support and Onsite Tech Engineers.
Within our organization, we use the same ticketing system, so work flows seamlessly between different departments. We know what is happening within your systems and network at any point in time. We manage by the numbers. For many clients, we offer service level agreements so you know exactly how long it will take to resolve a problem.
Communication is key. Tracking outstanding issues is our key to ensuring service excellence.
Danny always prompt in responding to all requests, provides excellent service, gives his extra effort finding solutions to resolve problem. He is a knowledgeable and experience that I am glad to work together.
Extremely capable technologists
The team at 1cyber are extremely capable, technically proficient and have excellent communication. I engaged them to assist with an implementation project and can attest to their technology prowess. They ensure their customers are looked after and run their projects like a well-oiled machine. Would not hesitate to use again for any technology work and would happily continue recommending to my clients!
1cyber excellent service
Legal projects engaged 1cyber to resolve a technical issue with its computers not communicating with the firm’s network printers after switching over to nbn service. 1cyber’s danny wong was courteous, responsive and proficient and was able to resolve the issue with minimal machine down time. 1cyber’s fees are reasonable and value for money. Legal projects would continue to use 1cyber and would recommend 1cyber to anyone with it issues.
I gave michael tran a distressed call when my internet stopped working after I had recent water damage. He immediately got into action trying to get me back into cyber space. He knows my property and could refer to his notes from previous visits. He checked that everything was still set up the way he remembered and organised the hardware needed and a technician to come and do the setup and get us going again. The process was flawless and totally stress free as michael and his team knew exactly what to do. They went over and above to help me.
I can totally recommend 1cyber to anyone!
Thanks michael and wallid, you were wonderful!
Our migration from using our SBS2011…
Our migration from using our SBS2011 Exchange server to an online Microsoft Exchange was simple, well coordinated and expertly handled. It’s not the kind of thing a programmer can’t do themselves, but for the labour cost of me, the effort and the potential issues that can blow out, outsourcing it to these guys was the best option and likely cheapest option of the two. Thoroughly recommend Danny and Mike as contacts. Danny handled the case and covered all bases and issues I brought up. It was done over the weekend and the employees we have wouldn’t have noticed other than a single calendar issue Danny helped them resolve over the phone.
The best it support around
I cannot commend the team at 1cyber highly enough. If I could give 10 stars I would! I have been receiving support from michael tran since he first started out in it support probably around 2014. On numerous occasions he has not just fixed my glitchy troublesome it problems he has done so with timeliness and a responsiveness that is very uncommon these days. I also really appreciate that michael can explain things to me in layman’s terms so I can at least try and understand why my computer is giving me such grief. Michael remembers my computer and its quirks everytime I get in touch. His pricing is extremely fair minded. I have referred michael to colleagues and they are similarly delighted. If you need it help call cyber1!
They seamlessly find solutions for you…
They seamlessly find solutions for you … Can you ask for anything more ??
These guys are the best !!!
I would like to thank Danny, Michael, and Fred for installing my windows 10 pro on my old computer there knowledge of computers and customer service is outstanding and same day service. Thank You.
Reliable service always!
1cyber have been managing our business it needs since their inception some years ago. They care and listen to your company needs, and always follow through with the resulting product overcoming hurdles along the way. We have been completely satisfied with their services – we wouldn’t go anywhere else now! Thank you.
Here are some of the ways we can fulfil your IT needs…
Our packages ensure your end-to-end IT needs are met, including a dedicated consultant and account manager, fast response times and unlimited remote IT support.
From planning, migration and deployment, our experienced team can deploy cloud solutions such as Office 365, Microsoft Azure and Cloud Data Storage. We can also deliver ongoing support for your staff as part of a tailored package.
Our team uses the same tools that hackers use to protect and test your business and its systems and make sure they’re as secure as possible, so you and your team don’t lose a minute to annoying tech hassles or any data breaches.
We can manage your IT projects from conception to deployment, including full IT installations ranging from routers, servers, phone & VOIP systems to internet, wireless network setup, security as well as office moves and setup
We provide full IT management. This means if you have any problems – for example, an internet connectivity issue – we work to resolve it for you without you ever needing to deal with third parties.
We have NO contracts, since we feel fully confident we can win your business again and again by delivering an exceptional service.
Our technicians explain complex matters in simple English, allowing you to always understand any technical issues affecting your business. You can leave your technology challenges to us.
From start to finish, our team works alongside yours to give you a fully tailored experience. Rather than apply a cookie-cutter approach, we’ll design our IT services around your business, so you can enjoy a unique approach across the board.
If you’d like to find out more about our solutions, give us a call on 1300 921 105. We’re always happy to provide reliable advice and answer any questions you may have.