Managed Application Services
1Cyber’s offering comprises a comprehensive portfolio of services around application monitoring, problem tackling, system availability and reliability management, continuous app refinement and help desk provision. All services can be mixed and matched according to the specific needs of the business.
Application Monitoring
Retaining responsibility for app performance management, 1Cyber’s team executes a wide range of monitoring activities to keep an eye on all critical metrics, such as response time, transaction completion, message queue exceeds and detect and resolve potential dangers before they cause any serious process disruption or damage UX.
Application Troubleshooting
1Cyber maintains appropriate application work by addressing problems of any application misbehaviors, component unavailability, slow request handling, abundant memory consumption, data inaccuracy and inconsistency and more.
Application Enhancement
1Cyber’s team ensures orderly and timely management of minor and major application changes, updates and roll-outs of new versions.
Application Optimization
1Cyber can help to keep the apps relevant to the changing business context, increase their ROI and optimize TCO. We carry out the business process review to identify existing pain points and modify applications (introduce automation, migrate to new techs and platforms, restructure or modularize solution) to accelerate weak and inefficient flows and simplify maintenance.
Application Security
1Cyber’s security experts implement monitoring and testing activities to prevent any breaches to your data due to application vulnerabilities.
Helpdesk Capabilities
Our managed application services can be additionally reinforced with help desk support. A multi-lingual help desk available on the 24x7x365 basis becomes a single point of entry, which improves the experience of app users with prompt responses and constantly updated knowledge base. It also optimizes the work of support teams of higher levels with right prioritization and helps a business to be in more control of their apps with comprehensive reports on resolved tickets.
