Managed Services

Managed Services1

Allay Your Tech Challenges.

To have the competitive edge, enterprises have to be technologically advanced. However, managing more and more complex IT systems becomes a challenge.

We offer managed services on a remote basis to take care of our customers’ IT infrastructure. As a universal, midsize MSP, we accept any customer’s vision on managed IT services and are ready to discuss and comply with non-standard requirements.

How does it affect a particular business?

  • Significant expenses on additional IT specialists and maintaining the IT infrastructure fully operable, updated and secure.
  • Reduced focus on core services. You spend time and money on technology and top-class IT team, instead of developing your primary competencies.

What we guarantee?

  • Smooth transition from your in-house team or another MSP
  • IT service availability improvement
  • Information security
  • User satisfaction for a reasonable price

Managed IT Service Challenges We Address

  • Customer’s demand to extend the scope of managed IT services. 1Cyber customers are free to entrust any scope of IT management functions to our team. We have a wide range of competences and capacity reserve allowing us to handle load increase.
  • Inefficient reactive approach to handling IT issues. Like our customers, we prefer to prevent problems rather than cope with their outcomes. So, instead of a break/fix approach we provide value-based managed IT services to keep IT operations up and running.
  • Threat to customer’s data security. Having a deep access to customers’ sensitive data and commitment to keep it safe, 1Cyber follows customer’s security policy and apply our own security measures. This provides additional level of protection to ensure that the data is not accessed and tampered with unsolicited third parties or altered by ransomware.
  • Rigid SLA. 1Cyber doesn’t keep its customers trapped in a service level agreement (SLA) when their business strategy and IT needs change. We are open to discuss and alter the terms of a managed service contract and adapt our IT services to any of those changes.

Let us help you today.

Let Technology give your Business that Competitive Edge.

Our Offerings

Shift the burden of day-to-day IT infrastructure maintenance to 1Cyber’s professionals, who provide the following managed IT services on a remote basis.

 Applications

  • Deployment
  • Maintenance
  • Ensuring application availability

 Desktops

  • Software configuration and administration of desktops, printers and mobile devices
  • Software installation and updating

 Servers

  • System administration
  • Performance monitoring
  • Fine-tuning

 Enterprise systems

  • Data Centers
  • Directory Services
  • Mail
  • VoIP
  • Intranet and collaboration solutions
  • CRM systems

 Data storages

  • Monitoring and administration of databases, data warehouses and big data storages
  • Storage disaster recovery

 Network and security

  • Integration, maintenance and ensuring security of LANs and VPNs
  • Integration and maintenance of IDSs/IPSs and firewalls
  • Integration and maintenance of antiviruses

 Cloud systems

  • Integration, maintenance and ensuring security on various cloud computing platforms, including Azure, Office365, AWS, and GCP.

 Pricing

  • No hidden costs.
  • Our pricing policy is transparent, flexible and accommodates to changing needs of our customers.

Managed Application Services

1Cyber’s offering comprises a comprehensive portfolio of services around application monitoring, problem tackling, system availability and reliability management, continuous app refinement and help desk provision. All services can be mixed and matched according to the specific needs of the business.

Retaining responsibility for app performance management, 1Cyber’s team executes a wide range of monitoring activities to keep an eye on all critical metrics, such as response time, transaction completion, message queue exceeds and detect and resolve potential dangers before they cause any serious process disruption or damage UX.


1Cyber maintains appropriate application work by addressing problems of any application misbehaviors, component unavailability, slow request handling, abundant memory consumption, data inaccuracy and inconsistency and more.


1Cyber’s team ensures orderly and timely management of minor and major application changes, updates and roll-outs of new versions.


1Cyber can help to keep the apps relevant to the changing business context, increase their ROI and optimize TCO. We carry out the business process review to identify existing pain points and modify applications (introduce automation, migrate to new techs and platforms, restructure or modularize solution) to accelerate weak and inefficient flows and simplify maintenance.


1Cyber’s security experts implement monitoring and testing activities to prevent any breaches to your data due to application vulnerabilities.


Our managed application services can be additionally reinforced with help desk support. A multi-lingual help desk available on the 24x7x365 basis becomes a single point of entry, which improves the experience of app users with prompt responses and constantly updated knowledge base. It also optimizes the work of support teams of higher levels with right prioritization and helps a business to be in more control of their apps with comprehensive reports on resolved tickets.

Let us help you today.

Let Technology give your Business that Competitive Edge.

Managed IT Support Services

 

We handle all daily management and long-term evolution of the entire IT infrastructure or its part and ensure the continuous support of:

  • Networks
  • On-premises data centers
  • Cloud services (IaaS, PaaS, SaaS)
  • Data storages, including databases, data warehouses, big data storages
  • Applications
  • Cybersecurity solutions
  • Websites
  • Desktops

Our services are designed to meet the customer’s needs of different complexity. We combine mature IT service management and reasonable agility on all the stages of the managed IT support services we deliver to ensure high service quality. We proactively improve service reliability and functionality and scale up our IT support services to meet the needs of your growing business.

1Cyber managed IT support services include:

Retaining responsibility for app performance management, 1Cyber’s team executes a wide range of monitoring activities to keep an eye on all critical metrics, such as response time, transaction completion, message queue exceeds and detect and resolve potential dangers before they cause any serious process disruption or damage UX.


We define IT issues you are concerned about and the business objectives you want to achieve. We analyze the current state of your IT infrastructure, i.e., its applications, enterprise systems, cloud solutions, servers, etc. We determine the relevant technologies you may need to adopt to achieve the set business goals. Applying our ITSM experience, we help you achieve competitive advantage and viability with a full cycle of IT support services we offer – from designing your IT infrastructure to building, migrating and optimizing your workloads.


We manage and maintain the operability of your data systems, network components, and applications. 1Cyber’s IT infrastructure administrators ensure:

  • User administration.
  • Software configuration.
  • Regular software updates, and more.


We assist you in managing both your internal applications and software you offer to your clients. We handle software issues varying in complexity – from password resetting to the code-level investigation of issues. With 3 IT help desk support levels we provide, you don’t need to arrange an in-house support team but still can be sure that your applications are managed properly and concerns of your users are timely addressed.


To predict and promptly detect issues related to the performance of your IT environment and its components, we configure and use appropriate monitoring tools (e.g., Zabbix, Nagios).

Our IT administrators can constantly monitor all components of your on-premises or cloud-based environments, including servers, applications, data storage, virtual machines, and provide you with regular reporting on your IT infrastructure performance and resource utilization.

To achieve higher IT operations efficiency, we integrate IT infrastructure monitoring tools with ITSM tools. As a result, we get the increased visibility into the IT environment, reduced service restoration time and an automated ticketing process.


We address the issues related to the operability of your servers and end-user devices following the next steps.

  1. Designing a contingency plan to address major incidents, analyzing business impact and defining preventive measures.
  2. Ensuring plan execution to avoid recurring critical incidents.
  3. Resolving incidents resulting from server misconfigurations, the insufficient protection of endpoint devices, etc.
  4. Finding and resolving the root causes of the incidents with a thorough log investigation.


1Cyber pays due attention to the support of the growth and evolution of your IT infrastructure. Our team is eager to:

  • Cooperate and provide the necessary assistance in planning the improvements and development of your IT infrastructure.
  • Smoothly implement changes in your IT environment avoiding downtime.
  • Collaborate with third-party vendors responsible for the management of the other parts of your IT infrastructure, applying the DevOps approach if necessary.
  • Ensure user adoption of the changes in your IT environment via release notes and comprehensive training provided to your employees when needed.
  • Provide a proper level of cybersecurity of your network, applications, databases, etc., either with our own resources and capabilities entirely or in cooperation with your in-house information security team or a third-party vendor’s specialists.

Benefits You May Pursue and How We Deliver Them

1Cyber is ready to contribute to your business sustainability by delivering the following benefits:

  • We offer reasonable rates for our IT support services governed by an SLA with the details of cooperation.
  • We provide our services remotely when applicable to minimize costs.
  • We combine the efforts of different IT specialists (IT infrastructure architects, cloud administrators, etc.) and optimally utilize support resources (both human and IT) to make our services cost-effective for you.
  • We apply mature ITSM processes combined with IT infrastructure automation practices (e.g., infrastructure as code (IaC)) to deliver our services more efficiently without increasing the amount of needed effort.


  • We offer ITSM based on KPIs and SLOs agreed to provide you with an ability to measure the quality of IT support services we furnish.
  • We deliver a service portal for your users (either internal or external) to improve user experience by getting informative user feedback and quick incident reporting and responding.
  • We ensure a high level of your IT infrastructure automation to decrease the time needed to deliver IT modifications.
  • We ensure thorough and continuous application monitoring to make the performance of your applications flawless and find software defects before end users come across them.


  • We ensure structured change management: we analyze the areas to be improved in your IT environment, determine the related risks, define the change scope, configure and test the potential changes in a separate IT environment, arrange user acceptance testing, and implement the changes in your IT environment with the minimal downtime.
  • We apply our DevOps expertise, if required, to implement changes in your IT infrastructure promptly and smoothly. We implement a thoroughly designed continuous integration and continuous delivery (CI/CD) approach to provide you with more transparency over the development pipeline, automate and accelerate modifications delivery, and improve the overall IT environment reliability.


  • We proactively improve the reliability and performance of your IT infrastructure, as well as promptly solve your technology-related problems before they show themselves and cause damage or downtime in your IT environment.
  • Based on the SLOs stated in the SLA, we self-manage and maintain a high level of IT support services we deliver to you.
  • We build open communication directly with business managers to gather all the possible details on your current business priorities and help you arrange your internal IT resources so that to release them for your higher-priority tasks.

Our Approach to Organizing and Delivering Managed IT Support Services

Following a result-oriented approach to collaboration, we build strong and open communication with our customers and third-party vendors avoiding conflict situations and finger-pointing. We work together with your IT department or with the teams of your other vendors to satisfy your IT needs and quickly solve any occurring problem while staying within budget and technical limitations. Thus, we minimize management and administration efforts on your side.

Taking into account a cooperation model you decide on, 1Cyber provides their services according to the following stages:

  • We analyze your current IT situation by studying your business plans and strategic initiatives, incident history, change backlogs.
  • We conduct necessary meetings and interviews with your business and technical teams or, for instance, third-party cloud or security providers to get all the possible information related to your IT assets, infrastructure components configurations, and process descriptions.
  • We design a detailed plan to deliver our managed IT support services and prepare an SLA with a detailed KPI system (see an example below) and agreed SLOs to provide you with an ability to control our services.
  • In case you approve the defined SLOs, service level reporting, and other components of the prepared SLA, you pass the responsibility for the entire infrastructure or the appropriate IT environment components to us.
    Service delivery


  • We provide you with a full set of support services or particular IT support services described above.
  • We regularly analyze the results of our support services and deliver you detailed reports on our work weekly and/or monthly for you to have visibility over services delivery.
    Improvements


  • Our IT infrastructure experts provide their innovative ideas and proposals on possible process improvements and IT infrastructure enhancements and further help with their implementation if needed.

Let us help you today.

Let Technology give your Business that Competitive Edge.

Infrastructure Managed Services

 

With IT infrastructure managed services 1Cyber delivers, you get the opportunity to maintain the reliability of your diverse IT infrastructure and enable its steady evolution while keeping costs down.

Our ITSM expertise, DevOps experience and strategic partnerships with Microsoft, AWS, Freshdesk, and other tech leaders allow us to guarantee a high level of infrastructure managed services we offer.

We take responsibility for continuously monitoring, supporting, and optimizing your IT infrastructure or its parts, i.e.:

  • Networks.
  • Onsite data centers.
  • Cloud solutions (IaaS, PaaS, SaaS).
  • Data (and big data) storages and data warehouses.
  • Infrastructures for applications.
  • Cybersecurity measures.

  • We set up and configure IT infrastructure monitoring tools, e.g., Zabbix, Nagios, Prometheus to ensure prompt detection of any IT issues occurring in your IT environment.
  • We provide reports on your resource consumption and the performance of IT infrastructure components, i.e., onsite or cloud IT solutions, data warehouses, etc.
  • We apply ITSM methodologies and processes to automate ticketing process and increase visibility over the activities happening within your IT infrastructure.


  • We provide help desk services and address IT issues of various severity and complexity, thus completely freeing you up from the necessity to arrange your in-house IT infrastructure help desk team.
  • We timely address the issues that may potentially damage your IT infrastructure or its components, i.e., we analyze the possible business impact of an incident, suggest preventive measures, resolve incidents, thoroughly study the event logs to identify the root causes of incidents, analyze the possible business impact of an incident, and suggest preventive measures.


  • We plan and design changes and expansions of your IT infrastructure.
  • We implement the changes and expansions with our own efforts or in collaboration with your in-house IT team or your other vendors.
  • We help your application development and support teams adapt to the changed IT infrastructure by delivering appropriate training and release notes.

Advantages You Can Get from Our IT Infrastructure Managed Services

1Cyber’s IT infrastructure support team is eager to help you increase your business reliability with the following benefits you get from the cooperation with us:

  • Mature ITSM processes.
  • Optimization of cloud resource consumption.
  • Ability to deliver infrastructure managed services remotely if applicable.
  • Reasonable service costs.


  • Service offering based on the detailed KPI system and SLOs set in the SLA.
  • Continuous infrastructure monitoring applied to predict IT issues or detect them promptly, thus avoiding downtime.


  • A high level of IT infrastructure automation aimed at accelerating the delivery of IT infrastructure improvements.
  • Structured change management we apply: analyzing IT infrastructure loopholes, defining possible risks related to them, planning the scope of needed changes, testing and adjusting the potential changes in a testing IT environment, and further implementing them with the minimal downtime.
  • Using our DevOps expertise and implementing IaC, CI/CD, and other practices if applicable for you.

Depending on the services coverage you expect from us, we can deliver our IT infrastructure managed services according to two possible models:

Complete managed IT infrastructure services

We use only our own IT and human resources and efforts to keep your IT infrastructure and its components (networks, servers, virtual machines, etc.) reliable, highly-available, and secure.

Co-managed IT infrastructure services

We strive to establish strong collaboration with your in-house IT team and/or your third-party cloud or security providers to jointly cope with IT infrastructure maintenance (e.g., adjusting risk management processes, performing regular security assessments, delivering regular reports on your IT infrastructure performance) quickly and efficiently.

If required, we can either deliver our cybersecurity services as a part of our IT infrastructure managed services, or collaborate with your in-house information security team or your third-party security provider to ensure that your IT infrastructure is highly protected from internal and external security threats.

How We Deliver IT Infrastructure Managed Services.

We adhere to a multi-tiered approach to collaboration with your IT team or your third-party vendor’s team, and adjust it taking into account your business situation, objectives, and requirements. Due to our approach, the activities needed to maintain your IT infrastructure become less time-consuming and more cost-effective allowing you to stay within budget and focus on your key business operations.

We assess you current IT infrastructure design, talk to your business and technical stakeholders (or third-party vendors) to get the details on the configurations of your IT infrastructure components and available IT infrastructure assets, prepare a detailed SLA with a defined KPI system and agreed SLOs to ensure you get an adequate control over our support activities. Eventually, you offload the entire responsibility for your IT infrastructure to us.


1Cyber delivers either a full set of IT infrastructure managed services or maintains the reliability of particular components of your IT environment – depending on the cooperation model – and delivers regular reports.


We support changes and improvements that can be implemented within your IT infrastructure to increase its reliability and flexibility, and further support you in change implementation.

Let us help you today.

Let Technology give your Business that Competitive Edge.

Managed Security Services

As an MSSP with more than 16 years in cybersecurity, 1Cyber tailors its offer for different customers. Among our customers are companies from manufacturing, banking, retail, healthcare, ecommerce companies and other online businesses, SaaS providers.

We design our MSSP offering to address the following security-specific needs:

  • Sufficient security coverage across customers’ diverse IT environments.
  • IT infrastructure protection against non-targeted widespread real-time threats, advanced persistent threats (APTs), etc.
  • Compliance with the requirements of security regulations and standards, e.g., HIPAA, PCI DSS, etc.

1Cyber’s security services include the real-time monitoring, management, and/or provision of the following cybersecurity components (hardware, software, cloud services):

  • Security information and event management (SIEM) systems.
  • Threat intelligence tools.
  • Firewalls, intrusion prevention systems (IPS) and intrusion detection systems (IDS).
  • Email security and antivirus software.
  • Denial of service (DoS) and distributed denial of service (DDoS) protection solutions, and other security components.

IT Components Our Managed Security Services Cover

1Cyber offering in managed security services is designed to ensure the protection of the following IT components:

  • Networks.
  • On-premises data centers, data storages, big data storages, etc.
  • Cloud services (IaaS, PaaS, SaaS) from Amazon Web Services (AWS), Azure, Google Cloud Platform (GCP) customers use, as well as customers’ applications and data in cloud.
  • Customer-facing applications, e.g., ecommerce stores, customer portals, SaaS applications, etc.
  • Corporate IT infrastructure and customers’ internal applications, and other IT components.

  • We design the entire security strategy and its technical components (e.g., IDS/IPS to use, mandatory security policies to apply).
  • We plan the adoption of cloud-based security technologies within your IT infrastructure to increase the overall cyber protection.


  • We integrate a customer’s IT infrastructure into a modern could-centric security infrastructure.


  • We advise on the security policies to apply to improve the entire security level.
  • We advise on the implementation of the SecOps approach to provide for a higher level of application security.
  • We conduct managed vulnerability scanning of networks, servers, databases, and applications.
  • We carry out penetration testing regularly depending on each customer’s needs and the necessity to ensure compliance with security regulations and standards (PCI DSS, HIPAA, and others).


  • We ensure the 24×7 security monitoring and analysis of security events collected from the IT infrastructure and application logs.
  • We deliver advanced threat monitoring and unified threat management with the use of the latest threat intelligence technologies.
  • We ensure rapid security incident response.
  • We deliver regular compliance reporting based on the data gathered with a SIEM system.
  • We provide reporting on device, application, and network security management and security monitoring results.

Advantages You Can Get from Our Managed Security Services

Our managed security services will ensure real-time protection of your ever-changing IT infrastructure from rapidly evolving security threat,

1Cyber’s security team provides:

  • A set of managed security services with standardized processes and templates.
  • Security consultants available at the discovery stage and ready to constantly collaborate with customers’ IT operations and development teams.
  • Advanced cloud security tools.


1Cyber’s security team ensures:

  • No substantial upfront investments.
  • The usage of primarily cloud-based security components to minimize costs.
  • The availability of competent security architects, administrators, analysts, and security testers to cover all the duties of a security operations center (SOC).


1Cyber’s security team provides:

  • Advanced event and flow analysis leveraging threat intelligence of the managed SIEM system.
  • SIEM and log management.
  • Protection against the perimeter and insider threats.


1Cyber’s security team offers:

  • Pricing based on service consumption.
  • Mature project management for optimized resource utilization.

How We Deliver Managed Security Services.

At all cooperation stages, we stay self-managed, which minimizes customers’ management and administration efforts. Along with that, our customers can easily control our performance through regular reporting they get based on KPIs, e.g., security incidents detected and resolved, changes in security components implemented, etc.

  • We analyze the IT landscape, cybersecurity needs and tools in use (SIEM, IDS/IPS solutions, etc.) based on the incident history, change backlogs, the input from IT and business departments.
  • We perform knowledge mining for IT assets, infrastructure and its components configurations, security policies, process descriptions, etc.
  • We conduct service planning and prepare an SLA with defined service-level objectives (SLOs).


  • We design a cybersecurity strategy with a possible migration to modern cloud-centric security technologies.
  • We integrate a customer’s IT infrastructure into a modern security infrastructure.
  • We take over the responsibility for a customer’s overall infrastructure protection.


  • We deliver a full set of managed security services.
  • We provide service results analysis and reporting (weekly and/or monthly) to ensure that our customers have complete visibility over the service delivery.
  • If applicable, we implement a SecOps approach by aligning the efforts of our security team with IT infrastructure operations team and application developers.


  • We prepare proposals on the possible process and IT infrastructure security improvements quarterly and assist in their implementation.

Let us help you today.

Let Technology give your Business that Competitive Edge.



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