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©2019 1Cyber Pty Ltd
ABN: 67634546857

Managed Services for SME

Allay Your Tech Challenges.

To have the competitive edge, enterprises have to be technologically advanced. However, managing more and more complex IT systems becomes a challenge. We offer managed services on a remote basis to take care of our customers’ IT infrastructure.


As a universal, midsize MSP, we accept any customer’s vision on managed IT services and are ready to discuss and comply with non-standard requirements.


How does it affect a particular business?

  • Significant expenses on additional IT specialists and maintaining the IT infrastructure fully operable, updated and secure.
  • Reduced focus on core services. You spend time and money on technology and top-class IT team, instead of developing your primary competencies.


What we guarantee?

  • Smooth transition from your in-house team or another MSP
  • IT service availability improvement
  • Information security
  • User satisfaction for a reasonable price


Managed IT Service Challenges We Address

  • Customer’s demand to extend the scope of managed IT services. 1Cyber customers are free to entrust any scope of IT management functions to our team. We have a wide range of competences and capacity reserve allowing us to handle load increase.
  • Inefficient reactive approach to handling IT issues. Like our customers, we prefer to prevent problems rather than cope with their outcomes. So, instead of a break/fix approach we provide value-based managed IT services to keep IT operations up and running.
  • Threat to customer’s data security. Having a deep access to customers’ sensitive data and commitment to keep it safe, 1Cyber follows customer’s security policy and apply our own security measures. This provides additional level of protection to ensure that the data is not accessed and tampered with unsolicited third parties or altered by ransomware.
  • Rigid SLA. 1Cyber doesn’t keep its customers trapped in a service level agreement (SLA) when their business strategy and IT needs change. We are open to discuss and alter the terms of a managed service contract and adapt our IT services to any of those changes.

Our Offerings

Shift the burden of day-to-day IT infrastructure maintenance to 1Cyber’s professionals, who provide the following managed IT services on a remote basis.

Managed Applications

  • Research and Recommendations
  • Planning and Deployment
  • Managing and Administration
  • Database Maintenance
  • Backups and Restores
  • Custom Development
  • Hosting Solutions
  • Availability Management

Managed Desktops

  • Application Installs
  • Software Configuration
  • Administration of Desktops and Printers
  • Mobile Device Management
  • Endpoint Protection
  • Firewalls and VPNs
  • Backups and Restores
  • Security Patch Management

Managed Servers

  • Stack and Rack
  • Server Builds and Licensing
  • System Administration
  • Performance Monitoring
  • Fine-Tuning and Maintenance
  • Backups and Restores
  • Security Patching
  • KVM and UPS

Enterprise systems

  • Data Centers
  • Directory Services
  • VoIP, Emails and Conferencing
  • Intranet and collaboration solutions
  • Remote and Virtual Desktops
  • CRM and ERP systems
  • Firewalls, Security Audits and Tracking
  • Cloud Applications

Managed Storage

  • Monitoring and Administration of Databases
  • Data Warehouses and Big Data Storages
  • Storage Disaster Recovery
  • Database Replication and Logshipping
  • On-Prem, Hybrid and Cloud Backup
  • Data Deduplication
  • Security Access Control Management
  • Firewall and Security Management

Managed Network and Security

  • Integration, Maintenance and ensuring security of LANs and VPNs
  • Integration and Maintenance of IDSs/IPSs and Firewalls
  • Integration and Maintenance of Antiviruses
  • Administer and Manage Routers and Switches
  • Administer and Manage SD-WAN and WIFI
  • Monitoring of Performance and Utilization
  • Escalation of Faults to Telecommunications Provider
  • Syslogging to Log Management and SIEM

Managed Cloud Systems

  • Web Hosting
  • Application Hosting
  • Integration and Maintenance
  • Security Setup and Management
  • Various cloud computing platforms, including Azure, Office365, AWS, and GCP.
  • Backups and Restorations

Managed Vendor

  • No hidden costs.
  • Vendors Selection
  • Vendors Management
  • Service Levels Agreeement
  • Escalations for Faults and RMA

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