Infrastructure Managed Services
With IT infrastructure managed services 1Cyber delivers, you get the opportunity to maintain the reliability of your diverse IT infrastructure and enable its steady evolution while keeping costs down.
IT SERVICE MANAGEMENT
Our ITSM expertise, DevOps experience and strategic partnerships with Microsoft, AWS, Freshdesk, and other tech leaders allow us to guarantee a high level of infrastructure managed services we offer.
We take responsibility for continuously monitoring, supporting, and optimizing your IT infrastructure or its parts, i.e.:
- Networks.
- Onsite data centers.
- Cloud solutions (IaaS, PaaS, SaaS).
- Data (and big data) storages and data warehouses.
- Infrastructures for applications.
- Cybersecurity measures.
IT Infrastructure Monitoring
- We set up and configure IT infrastructure monitoring tools, e.g., Zabbix, Nagios, Prometheus to ensure prompt detection of any IT issues occurring in your IT environment.
- We provide reports on your resource consumption and the performance of IT infrastructure components, i.e., onsite or cloud IT solutions, data warehouses, etc.
- We apply ITSM methodologies and processes to automate ticketing process and increase visibility over the activities happening within your IT infrastructure.
IT Help Desk and Troubleshooting
- We provide help desk services and address IT issues of various severity and complexity, thus completely freeing you up from the necessity to arrange your in-house IT infrastructure help desk team.
- We timely address the issues that may potentially damage your IT infrastructure or its components, i.e., we analyze the possible business impact of an incident, suggest preventive measures, resolve incidents, thoroughly study the event logs to identify the root causes of incidents, analyze the possible business impact of an incident, and suggest preventive measures.
IT Infrastructure Enhancement
- We plan and design changes and expansions of your IT infrastructure.
- We implement the changes and expansions with our own efforts or in collaboration with your in-house IT team or your other vendors.
- We help your application development and support teams adapt to the changed IT infrastructure by delivering appropriate training and release notes.
