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Onsite IT Services Agreement
Provision of Onsite IT Services
(Confidential)
between:
HUB ICT Pty Ltd (Law Firm)
ABN 12 663 639 343
and:
1Cyber Pty Ltd
ABN 67 634 546 857
Letter of Offer
29 Aug 2024
Dear Danny Jeong
We are please to present to you our IT Support Managed Services Proposal. Enclosed within the proposal will explicitly detail all conditions of contract.
We believe that you will see that 1Cyber possess the capability to deliver upon a large number of IT services complimented with a vast range of knowledge, skills and experiences to ensure the success of providing quality service excellence for managing your technology needs for the duration we are contractually engaged to perform.
If you have any questions or concerns about this proposal, please don’t hesitate to leave a contact or email me. We hope you will consider accepting our proposal and look forward to hear from you.
Sincerely,
Danny Wong
Director
M: 0417 082 111
E: dannywong@1cyber.com.au
W: 1cyber.com.au
Executive Summary
- The Customer requires Contractor to provide the following services:
- Maintenance Services in relation to the Existing Hardware and Software;
- Hosting Services in relation to the Existing Applications.
- Consultancy and Enhancement Services to enhance, upgrade, customise, configure and develop some or all of the Existing Hardware and Software (collectively, “the enhancements”), implement and install the enhancements and interface them with other components of the Existing Applications and the Customer’s Systems as required and in accordance with an agreed change control process;
- The Customer issued a request for quote setting out its requirements for the provision of the above services.
- Contractor submitted a tender to the Customer in response to its request for tender in relation to the Maintenance Services, Hosting Services and Consultancy Services (the ‘Services’) and has represented to the Customer that it is able to provide the Services as required by the Customer.
- On the basis of the Contractor’s tender, subsequent discussions and negotiations between the parties and Contractor’s representations, the Customer has selected Contractor to provide, and Contractor has agreed to provide, the Services to the Customer on the terms of the Contract.
Attachments
Contract Details
Contractor Details
- Name of Contractor: 1Cyber Pty Ltd
- ABN of Contractor: 67 634 546 857
- Name of Contractor’s Representative: Michael Tran
- Email Address of Contractor’s Representative: michael.tran@1cyber.com.au
- Contact Number of Contractor’s Representative: 0409 900 049
- Address of Contractor: 81-83 Campbell Street, Surry Hills, NSW 2010
Customer Details
- Name of Customer: HUB ICT Pty Ltd
- ABN of Customer: 12 663 639 343
- Name of Customer's Representative: Danny Jeong
- Email Address of Customer's Representative: danny@hubict.com.au
- Contact Number of Customer's Representative: +61 433 090 055
Commencement Date and Period of Contract
- Commencement Date: 1st Sep 2024
- Duration of Contract: Contract will be automatically extended until Clause “Termination” is exercised.
Certificate of Currency by Contractor
- Insurance Provider: CHUBB
- Policy Number: ICLS000078
- Professional Liability: $1,000,000
- Public Liability: $10,000,000
- Products Liability: $10,000.000
Job Description
- Sydney office (Total days 2.5 days per week – 1 x Full Monday, Tues – Thursday Half days 8:30am – half day
- We would like to have an on-site IT Support engineer for the whole day, every Monday (most employees office-based on that day).
- The rest of the week, we would like to have half-day on-site presence (times TBC but from 08:30 would be ideal, as we have an increasing number of early starters).
- Harry would cover for the afternoon, with the assumption that most of the burning issues / requests typically happen on the morning, and would be handled by the time the support engineer leaves around noon.
- No on-site presence on Fridays (very low on-site attendance).
- Coverage may increase to full days for a couple of weeks (when Harry is on leave), or ad-hoc for specific events.
Our Responsibilities
- Develop, maintain, and implement all systems, applications, and networking configurations
- Day to Day Operations on BAU and Troubleshooting Tickets (Microsoft Windows 10 Desktops, Microsoft WIndows Server, Microsoft On Premises Exchange and Office 365 )
- Diagnose, troubleshoot and resolve each customer’s issue/s using our knowledge, experience and judgment as to the best approach and internal documentation
- Using our ticketing system app to help close off and update tickets
- Dedicated Adhoc duties assigned by Customer IT Manager that is within bAU specifications (non-project).
Service Price
Managed Services Schedule 1 (Weekly)
No. | Item | Quantity | Unit Price | Amount (AUD) |
|---|---|---|---|---|
1 |
Managed Services Endpoint - Desktop | Laptop (Per Device) |
1 |
$35.00 |
$35.00 |
1 |
Remote Monitoring and Management Endpoint (Patch Management/Remote Access/Network Discovery) Professional MSP (Per Device) |
1 |
$12.00 |
$12.00 |
1 |
Malwarebytes Endpoint Detection and Response (Per Device) |
1 |
$12.00 |
$12.00 |
Subtotal |
$59.00 | |||
GST 10.00% |
$5.90 | |||
Total |
$64.90 | |||
- Please read the contract on the previous page to make sure you understand all the details involved with us working together. It’s really important to us that everything is transparent and understood from the beginning so that we lay a solid foundation for a great working relationship. If you have any questions at all, please let us know. We’re happy to clarify any points or amend to agree and there may be some items that we can sort out together. We’re committed to finding the best way to work together.
- Once you feel confident about everything and are ready to move forward, please sign to accept the contract agreement. Once we receive notification of your acceptance, we’ll contact you shortly to sort out next steps