PRIVATE AND CONFIDENTIAL

Attachment – Transition Plan

1. General
   1. Transition project plan:
      1. Focuses on successfully:
         1. Transferring existing services from the existing managed service provider.
         2. Transferring documentation of design and configuration to the existing services.
         3. Handing over the administrative credentials for management of the service.
         4. Handing over outstanding issues and challenges for each service.
         5. Ensuring uninterrupted continuity of service during and after transition is completed.
         6. Ensuring software license are accounted for:
            1. In the case of perpectual lifetime license, the license information is recorded.
            2. In the case of subscription licenses, the license are either transferred or re-subscribed.
         7. Ensuring hardware warranty are accounted for:
            1. In the case of standard warranty, the serials are recorded.
            2. In the case of extended warranty, documentation of purchased extension are handed over.
         8. Updating any 3rd party provider the complete and non-expiring authorization for the Customer and 1Cyber to manage the subscribed services.
         9. Ensuring that the technical support team is equipped to provide support services.
      2. In the absence of receiving certain documentation, licenses or credentials rendering the inability to continue using the service:
         1. Alternative plans will be formulated and recommended to create a replacement service that meets or exceeds the current service being used.
         2. These alternative plans will be presented to the Customer and upon acceptance, it will be provisioned and charged as per Attachment “Consultancy and Enhancement”.
      3. The time-frame for transition:
         1. The transition start date will be the day that the service is accepted by Customer in writing to transition the service.
         2. The transition end date will be the transition start date + the days specified in the “Coverage and Service Levels” for each respective subscribed managed service as per Attachment “Maintenance Services” or Attachment “Hosting Services”.
2. Guidelines for Transitioning Maintenance Services
   1. Server Management Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Server details to be transferred for onboarding (Per Device).
         1. Server type: hypervisor, physical or virtual.
         2. Server hardware specifications, brand, model, serial no. and warranty information.
         3. Server software licenses and configuration.
         4. Server administrator username and password.
         5. Server portal URL, administrator username and password if hosted on cloud.
         6. Teamviewer ID and password for remote connection.
         7. Server documentation and outstanding issues.
   2. Desktop Management Service
      1. Contact information of the current user.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Desktop details to be transferred for onboarding (Per Device).
         1. Desktop type: desktop, laptop or tablet.
         2. Desktop hardware specifications, serial no. and warranty information.
         3. Desktop software licenses and configuration.
         4. Desktop administrator username and password.
         5. Bitlocker key.
         6. Teamviewer ID and password for remote connection.
   3. Network Management Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding (Per Device).
         1. Network device type: routers. switches, modems, wifi access points.
         2. Network hardware specifications, brand, model, serial no. and warranty information.
         3. Network software licenses and configuration.
         4. Network device administrator username and password.
         5. Network management portal URL, administrator username and password.
         6. Network documentation and outstanding issues.
   4. Storage Management Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding (Per Device).
         1. Storage device type: NAS, SAN, Cloud.
         2. Storage hardware specifications, brand, model, serial no. and warranty information.
         3. Storage software licenses and configuration.
         4. Storage device administrator username and password.
         5. Storage portal management portal URL, administrator username and password.
         6. Storage documentation and outstanding issues.
   5. Remote Desktop Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding (Per Device).
         1. Remote desktop provider.
         2. Remote desktop software licenses and configuration.
         3. Remote desktop management portal URL, administrator username and password.
         4. Remote desktop documentation and outstanding issues.
   6. Cloud Desktop Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding (Per Device).
         1. Cloud desktop provider.
         2. Cloud desktop hardware specifications.
         3. Cloud desktop software licenses and configuration.
         4. Cloud desktop administrator username and password.
         5. Cloud desktop management portal URL, administrator username and password.
         6. Teamviewer ID and password for remote connection.
         7. Cloud desktop documentation and outstanding issues.
   7. Employee Monitoring Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Device)
         1. Employee monitoring provider.
         2. Employee monitoring software deployment package for Windows, Mac.
         3. Employee monitoring software licenses and configuration.
         4. Employee monitoring management portal URL, administrator username and password.
         5. Employee monitoring uninstall agent and password.
         6. Employee monitoring documentation and outstanding issues.
   8. Security Incident and Event Management Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Device)
         1. Security incident and event management provider.
         2. Security incident and event management software deployment package for Windows, Mac, Linux.
         3. Security incident and event management software licenses and configuration.
         4. Security incident and event management administrator username and password.
         5. Security incident and event management portal URL, administrator username and password.
         6. Security incident and event management uninstall agent and password (where applicable).
         7. Security incident and event management documentation and outstanding issues.
   9. Virtual Private Network Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Device)
         1. Virtual private network provider.
         2. Virtual private network software deployment package for Windows, Mac, Linux.
         3. Virtual private network software licenses and configuration.
         4. Virtual private network administrator username and password.
         5. Virtual private network management portal URL, administrator username and password.
         6. Virtual private network uninstall agent and password (where applicable).
         7. Virtual private network documentation and outstanding issues.
   10. Antivirus Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Antivirus provider.
          2. Antivirus software deployment package for Windows, Mac, Linux.
          3. Antivirus software licenses and configuration.
          4. Antivirus administrator username and password.
          5. Antivirus management portal URL, administrator username and password.
          6. Antivirus uninstall agent and password.
          7. Antivirus documentation and outstanding issues.
   11. Office Apps Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Office apps email accounts for software licenses if perpectual licenses are used.
          2. Office apps email accounts username and password.
          3. Office apps outstanding issues.
   12. Business Email Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding.
          1. Business email service provider.
          2. Business email service software licenses and configuration.
          3. Business email service administrator username and password.
          4. Business email service management portal URL, administrator username and password.
          5. Business email documentation and outstanding issues.
   13. Business Apps Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device / Per Business App)
          1. Business apps provider.
          2. Business apps software deployment package for Windows, Mac, Linux.
          3. Business apps software licenses and configuration.
          4. Business apps administrator username and password.
          5. Business apps management portal URL, administrator username and password.
          6. Business apps uninstall agent and password (where applicable).
          7. Business apps documentation and outstanding issues.
   14. Printer and Scanner Management Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding (Per Device).
          1. Printer and scanner hardware specifications, brand, model, serial no. and warranty information.
          2. Printer and scanner device administrator username and password.
          3. Printer and scanner portal management portal URL, administrator username and password.
          4. Printer and scanner documentation and outstanding issues.
   15. Internet Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Internet service provider.
          2. Internet service 3rd party authorization (May be limited to 12 months as per provider).
          3. Internet service modem hardware specifications, brand, model, serial no. and warranty information.
          4. Internet service modem administrator username and password.
          5. Internet service management portal URL, administrator username and password.
          6. Internet service outstanding issues.
   16. Soft Phone Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Soft phone service provider.
          2. Soft phone service software deployment package for Windows, Mac, Linux.
          3. Soft phone service software licenses and configuration.
          4. Soft phone service administrator username and password.
          5. Soft phone service management portal URL, administrator username and password.
          6. Soft phone service uninstall agent and password (where applicable).
          7. Soft phone service documentation and outstanding issues.
   17. Identity Management Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Identity management service provider.
          2. Identity management service software deployment package for Windows.
          3. Identity management service software licenses and configuration.
          4. Identity management service administrator username and password.
          5. Identity management service management portal URL, administrator username and password.
          6. dentity management service documentation and outstanding issues.
   18. Backup Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Backup service provider.
          2. Backup service software deployment package for Windows, Mac, Linux.
          3. Backup service software licenses and configuration.
          4. Backup service administrator username and password.
          5. Backup service management portal URL, administrator username and password.
          6. Backup service uninstall agent and password (where applicable).
          7. Backup service documentation and outstanding issues.
   19. Patch Management Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Patch management service provider.
          2. Patch management service software deployment package for Windows, Mac, Linux.
          3. Patch management service software licenses and configuration.
          4. Patch management service administrator username and password.
          5. Patch management service management portal URL, administrator username and password.
          6. Patch management service uninstall agent and password (where applicable).
          7. Patch management service documentation and outstanding issues.
   20. Disaster Recovery Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Disaster recovery service provider.
          2. Disaster recovery service software deployment package for Windows, Mac, Linux and individual software.
          3. Disaster recovery service software licenses and configuration.
          4. Disaster recovery service administrator username and password.
          5. Disaster recovery service management portal URL, administrator username and password.
          6. Disaster recovery service uninstall agent and password (where applicable).
          7. Disaster recovery service documentation and outstanding issues.
   21. Asset Management Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Device)
          1. Asset management service provider.
          2. Asset management service software deployment package for Windows, Mac, Linux and individual software.
          3. Asset management service software licenses and configuration.
          4. Asset management service administrator username and password.
          5. Asset management service management portal URL, administrator username and password.
          6. Asset management service uninstall agent and password (where applicable).
          7. Asset management service documentation and outstanding issues.
   22. Vendor Management Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Vendor)
          1. Vendor management provider.
          2. Vendor management 3rd party authorization (May be limited to 12 months as per provider).
          3. Vendor management management portal URL, administrator username and password.
          4. Vendor management outstanding issues.
3. Guidelines for Transitioning Hosting Services
   1. Domain Management Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Domain)
         1. Domain management service provider.
         2. Domain management service EPP Code.
         3. Domain management service management portal URL, administrator username and password.
   2. Domain Name Service Management Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Domain)
         1. Domain name service management service provider.
         2. Domain management service management portal URL, administrator username and password.
   3. Secure Socket Layer (SSL) Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Domain and Subdomain)
         1. Secure Socket Layer service provider.
         2. Secure Socket Layer type: Standard SSL certificate, Domain Validation (DV) SSL certificate, Extended Validation (EV) SSL certificate.
         3. Secure Socket Layer Current CRT certificate.
            1. e.g. —–BEGIN CERTIFICATE—–
               MIIGDTCCBPWgAwIBAgIQbxDddX5OpbDnOVJUVOQO0zANBgkqhkiG9w0BAQsFADBy
               —–END CERTIFICATE—–
         4. Secure Socket Layer Current (Private Key) KEY certificate.
            1. e.g. —–BEGIN RSA PRIVATE KEY—–
               MIIGDTCCBPWgAwIBAgIQbxDddX5OpbDnOVJUVOQO0zANBgkqhkiG9w0BAQsFADBy
               —–END RSA PRIVATE KEY—–
         5. Secure Socket Layer Current Certificate Authority Bundle: (CABUNDLE).
            1. e.g. —–BEGIN CERTIFICATE—–
               MIIGDTCCBPWgAwIBAgIQbxDddX5OpbDnOVJUVOQO0zANBgkqhkiG9w0BAQsFADBy
               —–END CERTIFICATE—–
   4. Web Hosting Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Website)
         1. Web Hosting service provider.
         2. Web Hosting service management portal URL, administrator username and password. e.g. WHM, cPanel, Plesk, WIX, Squarespace, Shopify, AWS, Azure, Google, Docker.
         3. Web Hosting content management system (CMS) URL, administrator username and password.
         4. Web Hosting software licenses e.g. Elementor, Revolution Slider, WPForms, Gravityforms, Wordfence.
         5. Web Hosting third party integration portal URL, administration username and password. e.g. Stripe, Paypal, Mailchimp, Google Analytics.
         6. Web Hosting email integration accounts or app username and password. e.g Office365, Google GSuite, Yahoo Mail.
         7. Web Hosting service documentation and outstanding issues.
   5. Web App Hosting Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per App site)
         1. Web App Hosting service provider.
         2. Web App Hosting service management portal URL, administrator username and password. e.g. WHM, cPanel, Plesk, AWS, Azure, Google, Docker.
         3. Web App Hosting content management system (CMS) URL, administrator username and password.
         4. Web App Hosting software licenses e.g. Elementor, Revolution Slider, WPForms, Gravityforms, Wordfence.
         5. Web App Hosting third party integration portal URL, administration username and password. e.g. Stripe, Paypal, Mailchimp, Google Analytics.
         6. Web App Hosting email integration accounts or app username and password. e.g Office365, Google GSuite, Yahoo Mail.
         7. Web App Hosting service, source code, documentation and outstanding issues.
   6. Mobile App Hosting Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per App site)
         1. Mobile App Hosting service provider.
         2. Mobile App Hosting service management portal URL, administrator username and password. e.g. WHM, cPanel, Plesk, AWS, Azure, Google, Docker.
         3. Mobile App Hosting content management system (CMS) URL, administrator username and password.
         4. Mobile App Hosting software licenses e.g. Elementor, Revolution Slider, WPForms, Gravityforms, Wordfence.
         5. Mobile App Hosting third party integration portal URL, administration username and password. e.g. Stripe, Paypal, Mailchimp, Google Analytics.
         6. Mobile App Hosting email integration accounts or app username and password. e.g Office365, Google GSuite, Yahoo Mail.
         7. Mobile App Hosting publishing account for Apple Developer portal and Google Playstore portal.
         8. Mobile App Hosting service source code, documentation and outstanding issues.
   7. Server Hosting Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Server Hosting)
         1. Server Hosting service provider.
         2. Server Hosting service management portal URL, administrator username and password. e.g. WHM, cPanel, Plesk, AWS, Azure, Google, Docker.
         3. Server Hosting operating system licenses e.g. Windows CAL per user or per device, Redhat license, Cloudlinux license.
         4. Server Hosting software licenses e.g. MYOB, Reckon.
         5. Server Hosting service documentation and outstanding issues.
   8. Security Incident and Event Management Server Hosting Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Server Hosting)
         1. Security Incident and Event Management Server Hosting service provider.
         2. Security Incident and Event Management Server Hosting service management portal URL, administrator username and password. e.g. Splunk, Graylog, Alienvault OSSIM, OpenVAS, Admindroid.
         3. Security Incident and Event Management Server Hosting operating system licenses e.g. Windows CAL per user or per device, Redhat license, Cloudlinux license.
         4. Security Incident and Event Management Server Hosting software licenses e.g. Splunk, Graylog, Alienvault OSSIM, OpenVAS, Admindroid.
         5. Security Incident and Event Management Server Hosting service documentation and outstanding issues.
   9. Cloud Desktop Hosting Service
      1. Contact information of the current administrator.
         1. Full name.
         2. Email address.
         3. Contact number.
      2. Device details to be transferred for onboarding. (Per Desktop Hosting)
         1. Cloud Desktop Hosting service provider.
         2. Cloud Desktop Hosting service management portal URL, administrator username and password. e.g. Windows 365, Amazon Workspaces, Azure Virtual Desktop, Citrix Desktop, VMWare.
         3. Cloud Desktop Hosting operating system licenses e.g. Windows 10/11 Professional.
         4. Cloud Desktop Hosting software licenses e.g. Windows 365, Amazon Workspaces, Azure Virtual Desktop, Citrix Desktop, VMWare.
         5. Cloud Desktop Hosting service documentation and outstanding issues.
   10. Virtual Private Network Server Hosting Service
       1. Contact information of the current administrator.
          1. Full name.
          2. Email address.
          3. Contact number.
       2. Device details to be transferred for onboarding. (Per Server Hosting)
          1. Virtual Private Network Server Hosting service provider.
          2. Virtual Private Network Server Hosting service management portal URL, administrator username and password. e.g. Windows365, Azure, AWS, Servers Australia, Digital Pacific, Vultr, Dedicated systems.
          3. Virtual Private Network Server Hosting operating system licenses e.g. Windows CAL per user or per device, Redhat license, Cloudlinux license.
          4. Virtual Private Network Server Hosting software licenses e.g. AzureVPN, OpenVPN.
          5. Virtual Private Network Server Hosting service documentation and outstanding issues.