PRIVATE AND CONFIDENTIAL

Attachment – Reports

1. Reports for Maintenance Services
   1. Server Management Service
      1. Atera – Documentation & Reporting Options.
      2. JumpCloud – Documentation & Reporting Options.
      3. Solarwinds – Documentation & Reporting Options.
   2. Desktop Management Service
      1. Atera – Documentation & Reporting Options.
      2. JumpCloud – Documentation & Reporting Options.
      3. Solarwinds – Documentation & Reporting Options.
      4. Kandji – Documentation & Reporting Options.
   3. Network Management Service
      1. Broadcom – Documentation & Reporting Options.
      2. Cisco – Documentation & Reporting Options.
      3. Dell – Documentation & Reporting Options.
      4. Dlink – Documentation & Reporting Options.
      5. Fortinet – Documentation & Reporting Options.
      6. Huawei – Documentation & Reporting Options.
      7. Juniper – Documentation & Reporting Options.
      8. NEC – Documentation & Reporting Options.
      9. Meraki – Documentation & Reporting Options.
      10. Netgear – Documentation & Reporting Options.
      11. TPLink – Documentation & Reporting Options.
      12. Ubiquiti – Documentation & Reporting Options.
   4. Storage Management Service
      1. Asustor – Documentation & Reporting Options.
      2. QNAP – Documentation & Reporting Options.
      3. Synology – Documentation & Reporting Options.
      4. Western Digital – Documentation & Reporting Options.
      5. Commvault – Documentation & Reporting Options.
      6. Datto – Documentation & Reporting Options.
      7. Hewlett Packard – Documentation & Reporting Options.
      8. Dell – Documentation & Reporting Options.
   5. Remote Desktop Service
      1. Google Gsuite – Documentation & Reporting Options.
      2. Teamviewer – Documentation & Reporting Options.
      3. Ultraviewer – Documentation & Reporting Options.
      4. Solarwinds – Documentation & Reporting Options.
      5. RemotePC – Documentation & Reporting Options.
      6. Splashtop – Documentation & Reporting Options.
   6. Cloud Desktop Service
      1. Windows 365 – Documentation & Reporting Options.
      2. Amazon Workspaces – Documentation & Reporting Options.
      3. Azure Virtual Desktop – Documentation & Reporting Options.
      4. Citrix Desktop – Documentation & Reporting Options.
      5. VMWare Horizon – Documentation & Reporting Options.
   7. Employee Monitoring Service
      1. ActivTrak – Documentation & Reporting Options.
      2. Time Doctor – Documentation & Reporting Options.
      3. iMonitorsoft – Documentation & Reporting Options.
      4. Desktime – Documentation & Reporting Options.
   8. Security Incident and Event Management Service
      1. Splunk – Documentation & Reporting Options.
      2. Graylog – Documentation & Reporting Options.
      3. OSSIM – Documentation & Reporting Options.
      4. OpenVAS – Documentation & Reporting Options.
      5. Admindroid – Documentation & Reporting Options.
   9. Virtual Private Network Service
      1. AzureVPN – Documentation & Reporting Options.
      2. OpenVPN – Documentation & Reporting Options.
      3. NordVPN – Documentation & Reporting Options.
   10. Antivirus Service
       1. Malwarebytes – Documentation & Reporting Options.
       2. Bitdefender – Documentation & Reporting Options.
       3. Mcafee – Documentation & Reporting Options.
       4. Symantec – Documentation & Reporting Options.
       5. Norton – Documentation & Reporting Options.
       6. Sophos – Documentation & Reporting Options.
       7. Kaspersky – Documentation & Reporting Options.
       8. Microsoft Defender – Documentation & Reporting Options.
       9. AVG – Documentation & Reporting Options.
       10. HitmanPro – Documentation & Reporting Options.
       11. ESET – Documentation & Reporting Options.
       12. Webroot – Documentation & Reporting Options.
   11. Office Apps Service
       1. Office365 – Documentation & Reporting Options.
       2. Office Professional 2021 (PC) – Documentation & Reporting Options.
       3. Office Home & Business 2021 (PC or Mac) – Documentation & Reporting Options.
   12. Business Email Service
       1. Office365 – Documentation & Reporting Options.
       2. Google Gsuite – Documentation & Reporting Options.
       3. cPanel Emails – Documentation & Reporting Options.
   13. Business Apps Service
       1. Due to an improbable range of Business Apps, documentation & reporting options will be based on request.
   14. Printer and Scanner Management Service
       1. Due to an improbable range of Printers and Scanners, documentation & reporting options will be based on request.
   15. Internet Service
       1. IINET – Documentation & Reporting Options.
       2. Telstra – Documentation & Reporting Options.
       3. Vodafone – Documentation & Reporting Options.
       4. Optus – Documentation & Reporting Options.
   16. Soft Phone Service
       1. Microsoft Teams – Documentation & Reporting Options.
       2. 3CX – Documentation & Reporting Options.
       3. Dialpad – Documentation & Reporting Options.
       4. Mitel – Documentation & Reporting Options.
       5. RingCentral – Documentation & Reporting Options.
       6. Zoom – Documentation & Reporting Options.
       7. Skype – Documentation & Reporting Options.
       8. Vonage – Documentation & Reporting Options.
       9. GoToConnect – Documentation & Reporting Options.
       10. net2phone – Documentation & Reporting Options.
   17. Identity Management Service
       1. Office365 – Documentation & Reporting Options.
       2. JumpCloud – Documentation & Reporting Options.
   18. Backup Service
       1. OneDrive – Documentation & Reporting Options.
       2. Google Drive – Documentation & Reporting Options.
       3. Dropbox – Documentation & Reporting Options.
       4. IDrive – Documentation & Reporting Options.
       5. Backblaze – Documentation & Reporting Options.
       6. MSP360 – Documentation & Reporting Options.
       7. Veeam – Documentation & Reporting Options.
       8. Acronis – Documentation & Reporting Options.
       9. iCloud – Documentation & Reporting Options.
   19. Patch Management Service
       1. Office365 – Documentation & Reporting Options.
       2. Atera – Documentation & Reporting Options.
   20. Disaster Recovery Service
       1. Not Applicable
   21. Asset Management Service
       1. Office365 – Documentation & Reporting Options.
       2. Atera – Documentation & Reporting Options.
       3. JumpCloud – Documentation & Reporting Options.
       4. Solarwinds – Documentation & Reporting Options.
   22. Vendor Management Service
       1. Not applicable.
2. Reports for Hosting Services
   1. Domain Management Service
      1. Domains – Documentation & Reporting Options.
   2. Domain Name Service Management Service
      1. cPanel DNS – Documentation & Reporting Options.
      2. Cloudflare – Documentation & Reporting Options.
   3. Secure Socket Layer (SSL) Service
      1. SSL Certificate – Documentation & Reporting Options.
   4. Web Hosting Service
      1. Linux Hosting:
         1. CloudLinux – Documentation & Reporting Options.
         2. CentOS – Documentation & Reporting Options.
      2. Windows Hosting:
         1. WAMP – Documentation & Reporting Options.
         2. Plesk – Documentation & Reporting Options.
      3. Azure Hosting – Documentation & Reporting Options.
      4. AWS Hosting – Documentation & Reporting Options.
      5. Servers Australia Hosting – Documentation & Reporting Options.
      6. Digital Pacific Hosting – Documentation & Reporting Options.
      7. Vultr Hosting – Documentation & Reporting Options.
   5. Web App Hosting Service
      1. Linux Hosting:
         1. CloudLinux – Documentation & Reporting Options.
         2. CentOS – Documentation & Reporting Options.
      2. Windows Hosting:
         1. WAMP – Documentation & Reporting Options.
         2. Plesk – Documentation & Reporting Options.
      3. Azure Hosting – Documentation & Reporting Options.
      4. AWS Hosting – Documentation & Reporting Options.
      5. Servers Australia Hosting – Documentation & Reporting Options.
      6. Digital Pacific Hosting – Documentation & Reporting Options.
      7. Vultr Hosting – Documentation & Reporting Options.
   6. Mobile App Hosting Service
      1. Linux Hosting:
         1. CloudLinux – Documentation & Reporting Options.
         2. CentOS – Documentation & Reporting Options.
      2. Windows Hosting:
         1. WAMP – Documentation & Reporting Options.
         2. Plesk – Documentation & Reporting Options.
      3. Azure Hosting – Documentation & Reporting Options.
      4. AWS Hosting – Documentation & Reporting Options.
      5. Servers Australia Hosting – Documentation & Reporting Options.
      6. Digital Pacific Hosting – Documentation & Reporting Options.
      7. Vultr Hosting – Documentation & Reporting Options.
      8. Apple Developer – Documentation & Reporting Options.
      9. Google Developer – Documentation & Reporting Options.
   7. Server Hosting Service
      1. Linux Hosting:
         1. CloudLinux – Documentation & Reporting Options.
         2. CentOS – Documentation & Reporting Options.
         3. Fedora – Documentation & Reporting Options.
         4.  Ubuntu – Documentation & Reporting Options.
      2. Windows Hosting:
         1. WAMP – Documentation & Reporting Options.
         2. Plesk – Documentation & Reporting Options.
      3. Azure Hosting – Documentation & Reporting Options.
      4. AWS Hosting – Documentation & Reporting Options.
      5. Servers Australia Hosting – Documentation & Reporting Options.
      6. Digital Pacific Hosting – Documentation & Reporting Options.
      7. Vultr Hosting – Documentation & Reporting Options.
   8. Cloud Desktop Hosting Service
      1. Windows 365 – Documentation & Reporting Options.
      2. Amazon Workspaces – Documentation & Reporting Options.
      3. Azure Virtual Desktop – Documentation & Reporting Options.
      4. Citrix Desktop – Documentation & Reporting Options.
      5. VMWare Horizon – Documentation & Reporting Options.
   9. Virtual Private Network Server Hosting Service
      1. AzureVPN – Documentation & Reporting Options.
      2. OpenVPN – Documentation & Reporting Options.
      3. NordVPN – Documentation & Reporting Options.