Attachment – Charges

  1. Charges for Maintenance Services
    1. Server Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      6. Licensing: (OEM prices may change from the list below)
        1. Microsoft Windows Server 2022 – License Pricing (USD).
        2. Microsoft SQL Server 2019 – License Pricing (USD).
    2. Desktop Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      6. Licensing: (OEM prices may change from the list below)
        1. Microsoft Windows 10 Professional 64-bit Eng Intl – License Pricing (AUD).
        2. Microsoft Windows 11 Professional 64-bit Eng Intl – License Pricing (AUD).
    3. Network Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      6. Licensing: (Prices is directly dependent on sizing requirements).
        1. Broadcom – Request for quote.
        2. Cisco – Request for quote.
        3. Dell – Request for quote.
        4. Dlink – Request for quote.
        5. Fortinet – Request for quote.
        6. Huawei – Request for quote.
        7. Juniper – Request for quote.
        8. NEC – Request for quote.
        9. Meraki – Hardware and Subscription Pricing (USD).
        10. Netgear – Request for quote.
        11. TPLink – Request for quote.
        12. Ubiquiti – Request for quote.
    4. Storage Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support:
          1. Monday to Friday: $150.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $225.00 per hour block including GST (Minimum charge is 1 hr)
        3. Fullday onsite support: Request for quote.
      6. Licensing: (Prices is directly dependent on sizing requirements).
        1. Asustor – Request for quote.
        2. QNAP – Request for quote.
        3. Synology – Request for quote.
        4. Western Digital – Request for quote.
        5. Commvault – Request for quote.
        6. Datto – Request for quote.
        7. Hewlett Packard – Request for quote.
        8. Dell – Request for quote.
    5. Remote Desktop Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Google Gsuite – Subscription Pricing (AUD).
        2. Teamviewer – Subscription Pricing (USD).
        3. Ultraviewer – Subscription Pricing (USD).
        4. Solarwinds – Subscription Pricing (AUD).
        5. RemotePC – Subscription Pricing (USD).
        6. Splashtop – Subscription Pricing (USD).
    6. Cloud Desktop Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Windows 365 – Subscription Pricing (AUD).
        2. Amazon Workspaces – Subscription Pricing (USD).
        3. Azure Virtual Desktop – Subscription Pricing (USD).
        4. Citrix Desktop – Request for quote.
        5. VMWare Horizon – Subscription Pricing (USD).
    7. Employee Monitoring Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. ActivTrak – Subscription Pricing (USD).
        2. Time Doctor – Subscription Pricing (USD).
        3. iMonitorsoft – Subscription Pricing (USD).
        4. Desktime – Subscription Pricing (USD).
    8. Security Incident and Event Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Splunk – Subscription Pricing (USD).
        2. Graylog – Subscription Pricing (USD).
        3. OSSIM – Subscription Pricing (USD).
        4. OpenVAS – Subscription Pricing (USD).
        5. Admindroid – Subscription Pricing (USD).
    9. Virtual Private Network Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. AzureVPN – Subscription Pricing (USD).
        2. OpenVPN – Subscription Pricing (USD).
        3. NordVPN – Subscription Pricing (USD).
    10. Antivirus Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Malwarebytes – Subscription Pricing (AUD).
        2. Bitdefender – Subscription Pricing (USD).
        3. Mcafee – Subscription Pricing (AUD).
        4. Symantec – Subscription Pricing (USD).
        5. Norton – Subscription Pricing (USD).
        6. Sophos – Subscription Pricing (USD).
        7. Kaspersky – Subscription Pricing (AUD).
        8. Microsoft Defender – Subscription Pricing (USD).
        9. AVG – Subscription Pricing (USD).
        10. HitmanPro – Subscription Pricing (USD).
        11. ESET – Subscription Pricing (USD).
        12. Webroot – Subscription Pricing (USD).
    11. Office Apps Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Office365 – Subscription Pricing (AUD).
        2. Office Professional 2021 (PC) – Software Pricing (AUD)
        3. Office Home & Business 2021 (PC or Mac) – Software Pricing (AUD)
    12. Business Email Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Office365 – Subscription Pricing (AUD).
        2. Google Gsuite – Subscription Pricing (AUD).
        3. cPanel Emails – Subscription Pricing (AUD).
    13. Business Apps Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Due to an improbable range of Business Apps, licensing will be based on request for quote.
    14. Printer and Scanner Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Due to an improbable range of Printers and Scanners, hardware and licensing will be based on request for quote.
    15. Internet Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. IINET – Subscription Pricing (AUD).
        2. Telstra – Subscription Pricing (AUD).
        3. Vodafone – Subscription Pricing (AUD).
        4. Optus – Subscription Pricing (AUD).
    16. Soft Phone Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Microsoft Teams – Subscription Pricing (AUD).
        2. 3CX – Subscription Pricing (AUD).
        3. Dialpad – Subscription Pricing (AUD).
        4. Mitel – Subscription Pricing (USD).
        5. RingCentral – Subscription Pricing (USD).
        6. Zoom – Subscription Pricing (AUD).
        7. Skype – Subscription Pricing (AUD).
        8. Vonage – Subscription Pricing (USD).
        9. GoToConnect – Subscription Pricing (AUD).
        10. net2phone – Subscription Pricing (USD).
    17. Identity Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Office365 – Subscription Pricing (AUD).
        2. JumpCloud – Subscription Pricing (USD).
    18. Backup Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. OneDrive – Subscription Pricing (AUD).
        2. Google Drive – Subscription Pricing (AUD).
        3. Dropbox – Subscription Pricing (AUD).
        4. IDrive – Subscription Pricing (USD).
        5. Backblaze – Subscription Pricing (USD).
        6. MSP360 – Subscription Pricing (USD).
        7. Veeam – Subscription Pricing (USD).
        8. Acronis – Subscription Pricing (USD).
        9. iCloud – Subscription Pricing (AUD).
    19. Patch Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Office365 – Subscription Pricing (AUD).
        2. Atera – Subscription Pricing (USD).
        3. JumpCloud – Subscription Pricing (USD).
    20. Disaster Recovery Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. As per pre-requisite.
    21. Asset Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing: (20% management fee applies)
        1. Office365 – Subscription Pricing (AUD).
        2. Atera – Subscription Pricing (USD).
        3. JumpCloud – Subscription Pricing (USD).
    22. Vendor Management Service
      1. Adhoc – Managed Services – 0 Devices.
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
      2. 1Call – Managed Services – Up to 10 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. 1Plan – Managed Services – Up to 30 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      4. 1Cover – Managed Services – Up to 100 Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      5. 1Cover Plus – Managed Services – Custom Devices.
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      6. Licensing:
        1. Not applicable.
  2. Charges for Hosting Services
    1. Domain Management Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. Domains – Subscription Pricing (AUD).
    2. Domain Name Service Management Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. cPanel DNS – Subscription Pricing (AUD).
        2. Cloudflare – Subscription Pricing (AUD).
    3. Secure Socket Layer (SSL) Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. SSL Certificate – Subscription Pricing (AUD).
    4. Web Hosting Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. Linux Hosting – Subscription Pricing (AUD).
        2. Windows Hosting – Subscription Pricing (AUD).
        3. Azure Hosting – Subscription Pricing (USD).
        4. AWS Hosting – Subscription Pricing (USD).
        5. Servers Australia Hosting – Subscription Pricing (AUD).
        6. Digital Pacific Hosting – Subscription Pricing (AUD).
        7. Vultr Hosting – Subscription Pricing (USD).
        8. 3rd Party Integration Subscription Software will be quoted as per: Website Development Service.
    5. Web App Hosting Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. Linux Hosting – Subscription Pricing (AUD).
        2. Windows Hosting – Subscription Pricing (AUD).
        3. Azure Hosting – Subscription Pricing (USD).
        4. AWS Hosting – Subscription Pricing (USD).
        5. Servers Australia Hosting – Subscription Pricing (AUD).
        6. Digital Pacific Hosting – Subscription Pricing (AUD).
        7. Vultr Hosting – Subscription Pricing (USD).
        8. 3rd Party Integration Subscription Software will be quoted as per: Web App Development Service.
    6. Mobile App Hosting Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. Linux Hosting – Subscription Pricing (AUD).
        2. Windows Hosting – Subscription Pricing (AUD).
        3. Azure Hosting – Subscription Pricing (USD).
        4. AWS Hosting – Subscription Pricing (USD).
        5. Servers Australia Hosting – Subscription Pricing (AUD).
        6. Digital Pacific Hosting – Subscription Pricing (AUD).
        7. Vultr Hosting – Subscription Pricing (USD).
          1. 3rd Party Integration Subscription Software will be quoted as per: Mobile App Development Service.
    7. Server Hosting Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. Linux Hosting – Subscription Pricing (AUD).
        2. Windows Hosting – Subscription Pricing (AUD).
        3. Azure Hosting – Subscription Pricing (USD).
        4. AWS Hosting – Subscription Pricing (USD).
        5. Servers Australia Hosting – Subscription Pricing (AUD).
        6. Digital Pacific Hosting – Subscription Pricing (AUD).
        7. Vultr Hosting – Subscription Pricing (USD).
        8. 3rd Party Integration Subscription Software will be quoted as per: Business Apps Service.
    8. Cloud Desktop Hosting Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. Windows 365 – Subscription Pricing (AUD).
        2. Amazon Workspaces – Subscription Pricing (USD).
        3. Azure Virtual Desktop – Subscription Pricing (USD).
        4. Citrix Desktop – Request for quote.
        5. VMWare Horizon – Subscription Pricing (USD).
    9. Virtual Private Network Server Hosting Service
      1. 1Host – Web, App and Mobile Hosting Services
        1. Remote support:
          1. Monday to Friday: $75.00 per hour block including GST (Minimum charge is 1 hr)
          2. Saturday and Sunday: $112.50 per hour block including GST (Minimum charge is 1 hr)
        2. Onsite support: Not applicable.
      2. 1Web – Web, App and Mobile Hosting Services and Support Services
        1. Remote support: No Charges.
        2. Onsite support: Not applicable.
      3. Licensing: (20% management fee applies)
        1. AzureVPN – Subscription Pricing (USD).
        2. OpenVPN – Subscription Pricing (USD).
        3. NordVPN – Subscription Pricing (USD).
  3. Charges for Consultancy and Enhancement Services
    1. IT Discovery and Audits
      1. Labor Rates for licensed cablers:
        1. $75.00 per computer including GST.
      2. Asset Reporting Rates:
        1. $50.00 per computer per month excluding GST. (Report is valid for 30 days)
        2. $300.00 per computer per year excluding GST. (Report is valid for 1 year)
      3. Audit Reporting Rates:
        1. $300.00 per computer per month excluding GST. (Report is valid for 30 days)
        2. $3500.00 per computer per year excluding GST. (Report is valid for 1 year)
      4. Network and Storage Reporting Rates:
        1. $150.00 per device excluding GST. (Manual Report)
    2. Racking and Cabling Services
      1. Labor Rates for licensed cablers:
        1. $150.00 per network point cabling. (Rack to Device)
        2. $150.00 per camera point cabling. (Rack to Device)
        3. $35,00 per network point cabling (Patch Panel to Switch within Rack)
      2. Cabling Hardware Rates:
        1. Onsite discovery will be conducted prior to quote.
        2. Cabling hardware may include Jacks, Australian Face Plates, RJ45 Connectors & Couplers, Keystone Face Plates, Crimp Plugs, Cable Management Baskets, Cable Management Rings, Cable Management Rails, Cable Management Trays, Desk Cable Management, Cable Covers, Cable Ducting, Slotted Cable Ducting, Floor Trunking, Ceiling to Desk Cable Management, Ceiling to Floor Cable Management, Desk to Floor Cable Management, Cable Ties, Cable Wrap, Cable Clamps, Cable Labeling, Cable Labels, Brother Labellers
      3. Racking Hardware Rates:
        1. Onsite discovery will be conducted prior to quote.
        2. Half Height Server Racks (18RU to 27RU), Wall Mount Server Racks (4RU to 18RU Cabinets), Full Height Server Racks (32RU to 45RU), Server Rack Shelves, Server Rack Mesh Doors, Server Rack Accessories, Server Rack Power, Rack Studs & Cage Nuts, Plinth Base, Din Rail Bracket, Vertical PDU Mounting Panel, 1RU Rack Cable Management, 2RU Rack Cable Management, Rack Mount Rings, Rack Blanking Panels, Vented Blanking Panels, Server Rack Patch Panels, Soundproof Server Rack, Internal LED Lighting Rack.
      4. CCTV Hardware Rates:
        1. Onsite discovery will be conducted prior to quote.
        2. 2mp – 32mp IP Cameras, 4ch – 32ch Network Video Recorder, up to 1tb – 18tb Surveillance Disks, 23″ – 32″ monitors, cables accessories.
    3. Cyber Security Training Service
      1. Labor Rates:
        1. $150.00 per option per employee for setup, management and support.
      2. Cyber Security Options:
        1. Phishing Simulation.
        2. Cybersecurity Awareness Training.
    4. Data Migration Service
      1. Labor Rates:
        1. $150.00 per computer including GST.
      2. Licensing:
        1. Computer to Local External HDD (No additional charges if Customer was to provide External HDD).
        2. Computer to Local External HDD (Request for quote if 1Cyber to provide External HDD based on sizing).
        3. Computer to Cloud
          1. OneDrive – Subscription Pricing (AUD).
          2. Google Drive – Subscription Pricing (AUD).
          3. Dropbox – Subscription Pricing (AUD).
          4. IDrive – Subscription Pricing (USD).
          5. Backblaze – Subscription Pricing (USD).
          6. MSP360 – Subscription Pricing (USD).
          7. Veeam – Subscription Pricing (USD).
          8. Acronis – Subscription Pricing (USD).
          9. iCloud – Subscription Pricing (AUD).
        4. Computer to Computer (No additional charges).
    5. Data Recovery Service
      1. Labor Rates:
        1. $300.00 per device including GST.
      2. Licensing:
        1. Cleverfiles – Subscription Pricing (USD).
        2. Stellar Software – Subscription Pricing (USD).
        3. EASEUS – Subscription Pricing (USD).
    6. Data Erasure Service
      1. Labor Rates:
        1. $75.00 per device including GST for software erasure.
        2. $150.00 per device including GST for hardware degaussing.
        3. $75.00 per device including GST for hardware crushing.
      2. Licensing:
        1. Stellar Software – Subscription Pricing (USD).
        2. EASEUS – Subscription Pricing (USD).
        3. Wipedrive – Subscription Pricing (USD).
    7. Email Migration Service
      1. Labor Rates:
        1. $150.00 per mailbox including GST.
      2. Licensing:
        1. As per Business Email Service
    8. Internet Service
      1. Labor Rates:
        1. $150.00 per mailbox including GST.
      2. Licensing:
        1. As per Internet Service
    9. Office 365 Auditing Service
      1. Labor Rates:
        1. $300.00 per O365 Tenant account including GST.
      2. Licensing:
        1. Admindroid – Subscription Pricing (USD).
    10. Office Relocation Service
      1. Labor Rates:
        1. $150.00 per mover per hour including GST. (Minimum charge is 4 hrs)
      2. Packing and Transport:
        1. Onsite discovery will be conducted prior to quote.
    11. Penetration Testing Service
      1. Labor Rates:
        1. $150.00 per device including GST. (Minimum charge is 8 hrs)
      2. Penetration Testing Options:
        1. $300.00 per device per month excluding GST. (Report is valid for 30 days)
        2. $3500.00 per device per year excluding GST. (Report is valid for 1 year)
    12. Wireframing Service
      1. Labor Rates:
        1. $300.00 per UI/UX designer per page including GST. (Minimum charge is 10 hrs)
      2. Licensing:
        1. Adobe – Subscription Pricing (AUD).
        2. Figma – Subscription Pricing (USD).
    13. Web App Development Service
      1. Labor Rates:
        1. $150.00 per hour block including GST. (Minimum charge is 20 hrs)
      2. Licensing:
        1. Cloudlinux – Subscription Pricing (USD).
        2. Litespeed – Subscription Pricing (USD).
        3. Softaculous – Subscription Pricing (USD).
        4. Immunify360 – Subscription Pricing (USD).
        5. Google Maps – Subscription Pricing (USD).
        6. ConfigServer Security & Firewall – Subscription Pricing (USD).
        7. Maxmind GeoIP – Subscription Pricing (USD).
        8. Elementor Page builders – Subscription Pricing (USD).
        9. HappyAddons – Subscription Pricing (USD).
        10. Essential Addons- Subscription Pricing (USD).
        11. Premium Addons – Subscription Pricing (USD).
        12. Powerpack Addons – Subscription Pricing (USD).
        13. WPForms builders – Subscription Pricing (USD).
        14. Gravity Form builders – Subscription Pricing (USD).
        15. Woocommerce Plugins – Subscription Pricing (USD).
        16. Slider Revolution – Subscription Pricing (USD).
        17. UIPress – Subscription Pricing (USD).
        18. BuddyPress – Subscription Pricing (USD).
        19. MemberPress – Subscription Pricing (USD).
        20. WPDataTables – Subscription Pricing (USD).
        21. Calendly – Subscription Pricing (USD).
        22. Ajax Search Pro – Subscription Pricing (USD).
        23. WPAllImport – Subscription Pricing (USD).
        24. All other plugins will be quote on request.
    14. Mobile App Development Service
      1. Labor Rates:
        1. $150.00 per hour block including GST. (Minimum charge is 20 hrs)
      2. Licensing:
        1. Apple Developer Program – Subscription Pricing (USD).
        2. Google Playstore Developer Program – Subscription Pricing (USD).
        3. Cloudlinux – Subscription Pricing (USD).
        4. Litespeed – Subscription Pricing (USD).
        5. Softaculous – Subscription Pricing (USD).
        6. Immunify360 – Subscription Pricing (USD).
        7. Google Maps – Subscription Pricing (USD).
        8. ConfigServer Security & Firewall – Subscription Pricing (USD).
        9. Maxmind GeoIP – Subscription Pricing (USD).
        10. Elementor Page builders – Subscription Pricing (USD).
        11. HappyAddons – Subscription Pricing (USD).
        12. Essential Addons- Subscription Pricing (USD).
        13. Premium Addons – Subscription Pricing (USD).
        14. Powerpack Addons – Subscription Pricing (USD).
        15. WPForms builders – Subscription Pricing (USD).
        16. Gravity Form builders – Subscription Pricing (USD).
        17. Woocommerce Plugins – Subscription Pricing (USD).
        18. Slider Revolution – Subscription Pricing (USD).
        19. UIPress – Subscription Pricing (USD).
        20. BuddyPress – Subscription Pricing (USD).
        21. MemberPress – Subscription Pricing (USD).
        22. WPDataTables – Subscription Pricing (USD).
        23. Calendly – Subscription Pricing (USD).
        24. Ajax Search Pro – Subscription Pricing (USD).
        25. WPAllImport – Subscription Pricing (USD).
        26. All other plugins will be quote on request.
    15. Website Development Service
      1. Labor Rates:
        1. $150.00 per hour block including GST for Non-eCommerce Build. (Minimum charge is 10 hrs)
        2. $150.00 per hour block including GST for eCommerce Build. (Minimum charge is 20 hrs)
      2. Licensing:
        1. Cloudlinux – Subscription Pricing (USD).
        2. Litespeed – Subscription Pricing (USD).
        3. Softaculous – Subscription Pricing (USD).
        4. Immunify360 – Subscription Pricing (USD).
        5. Google Maps – Subscription Pricing (USD).
        6. ConfigServer Security & Firewall – Subscription Pricing (USD).
        7. Maxmind GeoIP – Subscription Pricing (USD).
        8. Elementor Page builders – Subscription Pricing (USD).
        9. HappyAddons – Subscription Pricing (USD).
        10. Essential Addons- Subscription Pricing (USD).
        11. Premium Addons – Subscription Pricing (USD).
        12. Powerpack Addons – Subscription Pricing (USD).
        13. WPForms builders – Subscription Pricing (USD).
        14. Gravity Form builders – Subscription Pricing (USD).
        15. Woocommerce Plugins – Subscription Pricing (USD).
        16. Slider Revolution – Subscription Pricing (USD).
        17. UIPress – Subscription Pricing (USD).
        18. BuddyPress – Subscription Pricing (USD).
        19. MemberPress – Subscription Pricing (USD).
        20. WPDataTables – Subscription Pricing (USD).
        21. Calendly – Subscription Pricing (USD).
        22. Ajax Search Pro – Subscription Pricing (USD).
        23. WPAllImport – Subscription Pricing (USD).
        24. All other plugins will be quote on request.
    16. Website Migration Service
      1. Labor Rates:
        1. $300.00 per WordPress website including GST.
      2. Licensing:
        1. Duplicator Pro – Subscription Pricing (USD).
    17. Website Conversion Service
      1. Labor Rates:
        1. $150.00 per hour block including GST. (Minimum charge is 5 hrs)
      2. Licensing:
        1. As per Website Development Service.