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©2019 1Cyber Pty Ltd
ABN: 67634546857

Advantages of Infrastructure Managed Services

1Cyber’s IT infrastructure support team is eager to help you increase your business reliability with the following benefits such as Complete managed IT infrastructure services. We use only our own IT and human resources and efforts to keep your IT infrastructure and its components (networks, servers, virtual machines, etc.) reliable, highly-available, and secure.

Reduced IT infrastructure maintenance costs

  • Mature ITSM processes.
  • Optimization of cloud resource consumption.
  • Deliver infrastructure managed services remotely if applicable.
  • Reasonable service costs.

Improved IT infrastructure performance quality

  • Service offering based on the detailed KPI system and Service Level Objectives set in the Service Level Agreement.
  • Continuous infrastructure monitoring applied to predict IT issues or detect them promptly, thus avoiding downtime.

Enhanced approach to changes delivery

  • A high level of IT infrastructure automation aimed at accelerating the delivery of IT infrastructure improvements.
  • Structured change management we apply: analyzing IT infrastructure loopholes, defining possible risks related to them, planning the scope of needed changes, testing and adjusting the potential changes in a testing IT environment, and further implementing them with the minimal downtime.
  • Using our DevOps expertise and implementing IaC, CI/CD, and other practices if applicable for you.

Co-managed IT infrastructure services

  • We strive to establish strong collaboration with your in-house IT team and/or your third-party cloud or security providers to jointly cope with IT infrastructure maintenance (e.g., adjusting risk management processes, performing regular security assessments, delivering regular reports on your IT infrastructure performance) quickly and efficiently.
  • If required, we can either deliver our cybersecurity services as a part of our IT infrastructure managed services, or collaborate with your in-house information security team or your third-party security provider to ensure that your IT infrastructure is highly protected from internal and external security threats.

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